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These Terms & Conditions set out the agreement between you and jiliz when you open an account, access the lobby, or move funds through GCash, PESONet, or Bank Transfer. Access is available where local law and eligible regions permit — reading these terms before you proceed keeps your account in good standing from the start.
By creating an account on jiliz, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. The terms govern every interaction you have with the platform — from logging in on your phone to submitting a transaction through GCash, PESONet, or Bank Transfer. They apply to all content in the lobby, all account wallet movements, and all support requests you raise. Where local law restricts access, these terms do not override that restriction. Availability depends on your region and on applicable local law. If a part of these terms conflicts with a legal requirement in your jurisdiction, the legal requirement takes precedence for that part only — the remainder of the terms stay in effect. We may update these terms when our services, payment rails, or legal obligations change. The current version is always published at jiliz/terms-conditions/. Continuing to use the account after a published update means you accept the revised terms. If you do not agree with a change, you may close your account by contacting support before the change takes effect. Your account transaction records and wallet history remain accessible to you through the account dashboard after login for the retention period stated in our data policy.
Not every situation is governed by the same part of these terms. This section clarifies which activities fall within the core agreement and which sit outside it, so you know where to look when a question comes up.
All login sessions, device changes, and account recovery steps on jiliz fall under these terms. When you switch from your phone browser to a desktop session, the same account rules apply across both.
Deposits and withdrawals processed through GCash, PESONet, or Bank Transfer are covered here. The limits, verification steps, and posting timelines shown in your account dashboard at the time of the transaction apply.
Game content in the lobby — including titles from JDB, Pragmatic Play, PlayStar, Bigtime Gaming, and Joker — is provided under licences held by those studios. These terms cover your access to that content, not the studios' own end-user terms.
Payment processors, wallet providers like GCash, and any linked service operate under their own terms. jiliz is not a party to those agreements and cannot alter their policies. Disputes with a wallet provider go to that provider directly.
These terms are not one-sided. You have specific, practical actions available to you at any point while your account is active. Knowing what they are means you can act quickly if something needs to be corrected or clarified. Your account dashboard — visible after login — holds the current state of your transaction history, wallet balance, and account details. That is the first place to check if you believe a record is incorrect. If you find an error, you can raise it through the support channel and we will review the record against our logs. For account detail corrections such as a phone number or linked e-wallet, the update flow is inside account settings; follow the fields and verification prompts shown there. You may also request a summary of the data we hold on your account at any time by contacting support. Response timing depends on the volume of requests we are handling, but we treat data queries as a priority. If you want to close your account, submit the request in writing through the support path — your wallet balance must be at zero before the account is closed.
Open the transaction history in your account dashboard after login. Every GCash deposit, PESONet transfer, and Bank Transfer movement is listed there with its status and timestamp.
Go to account settings and follow the update fields shown. For linked e-wallet changes, complete the verification step prompted on screen — no need to contact support for standard detail updates.
If a term is unclear or you believe something was applied incorrectly, submit your question to our support channel with your account reference. We review it against the published terms and respond in writing.
Send a written closure request through support. Clear your wallet balance first — the dashboard shows the current balance and the steps to withdraw any remaining funds before the closure is processed.
If these terms raise a question you cannot resolve through the account dashboard, our support team is the next step. Use the channel that matches your situation — account disputes go to live chat for faster triage, while formal policy questions are better sent by email so you have a written record.
Open the chat icon from any page on jiliz. Use this for account access questions, transaction status checks, and anything that needs a quick back-and-forth. Have your account reference ready.
Send policy questions, data requests, or account closure requests by email. This creates a written thread you can refer back to. Find the address in the Contact section of your account dashboard.
Your dashboard after login shows transaction logs, wallet status, and current account settings. Check here first — many questions about transaction records and account details can be resolved without contacting support.
We apply consistent practices around the data connected to your jiliz account. Here is what that looks like in each area that affects you directly.
Account data — including transaction records from GCash, PESONet, and Bank Transfer — is retained for the period required under applicable law. After that period, data is deleted or anonymised. The current retention period is stated in the data policy linked from your account dashboard.
We use session cookies to keep you logged in across page loads on jiliz. Analytics cookies help us understand how the lobby is used on mobile. You can manage cookie preferences through the settings shown in your browser or the cookie notice displayed on first visit.
Your login credentials are stored using industry-standard hashing. We do not store your GCash PIN or bank credentials — those are processed directly by the payment provider. If you suspect unauthorised access, use the account recovery flow or contact support immediately.
To update the email address, phone number, or linked wallet on your account, go to account settings and follow the verification steps shown. For changes that require identity confirmation, the prompts will guide you through the documents needed.
These are the questions we hear most often about the Terms & Conditions. If your question is not covered here, the support paths in the section above are open.
They take effect the moment you complete account registration on jiliz. Every session after that — including GCash deposits, PESONet transfers, and game lobby access — is governed by the version of the terms published at that time.
We publish the revised terms at jiliz/terms-conditions/ and note the change date at the top of the page. Continuing to use your account after the published date means you accept the update. If you disagree, contact support before that date to arrange account closure.
You can raise a transaction question with us and we will review our records. However, if the issue is on the wallet provider's side — for example a GCash processing delay — that dispute goes to the wallet provider directly, as they operate under their own terms.
We hold account registration details, transaction logs, and session data for the retention period stated in the data policy. You can request a summary of your account data at any time by contacting support with your account reference. We treat these requests as a priority.
Go to account settings in your dashboard after login. Follow the update fields shown there. For linked e-wallet changes, a verification step is required on screen. For corrections that need identity confirmation, follow the document prompts displayed during the update flow.
Data is retained for the legally required period after closure, then deleted or anonymised. Your transaction history remains accessible through the dashboard until the account is fully closed. Clear your wallet balance before submitting a closure request — the dashboard shows the current steps to withdraw remaining funds.