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This page covers the legal framework that governs your use of jiliz, including how we handle your account data, what terms apply to transactions via GCash, PESONet, and Bank Transfer, and where to go when you have a question. Access to jiliz is subject to local law and is available only in eligible regions.
Using jiliz means you agree to the terms set out here and in any supplementary policy documents linked from your account dashboard. These terms describe how we collect and store information, how transactions are processed through supported rails including GCash, PESONet, and Bank Transfer, and the rules that apply to account access and content availability. We do not make legal certainty claims about any jurisdiction. Whether jiliz is accessible to you depends on the laws of your local region, and we ask that you confirm your eligibility before opening an account. Where local law permits access, these terms apply in full. Where access is restricted or conditional, only the portions consistent with applicable law remain enforceable. We may update these terms from time to time; the version current at the time of your session is the one that governs your use. We will note any material changes in your account notifications area. If you continue using jiliz after a policy update, that constitutes acceptance of the revised terms. For queries about any specific clause, reach our support team through the channels listed on this page.
GCash transactions are subject to both these terms and the applicable GCash service conditions. Any limits or verification steps shown in your wallet at the time of the transaction take precedence over general estimates.
PESONet transfers follow the clearing schedules set by the network. Timing is shown in your account transaction record after the transfer is initiated; we do not control interbank clearing windows.
Bank Transfer deposits and withdrawals are processed according to your issuing bank's policies alongside ours. Any hold periods or verification requirements are displayed in the transaction detail screen of your account.
Not every element of your experience falls under the same set of rules. Understanding the boundary between what our policy governs and what falls under a third party's own terms helps you know where to direct a question. This section draws those lines clearly so you can act on the right channel without delay.
Our terms fully govern how your account is created, maintained, verified, and closed. This includes login credentials, session continuity across devices, and any access restrictions we apply based on eligibility.
Deposits and withdrawals processed through GCash, PESONet, or Bank Transfer are governed jointly by our terms and those of the payment provider. Disputes about transfer amounts or delays should be raised through our support channel first.
Game content supplied by studios in the jiliz lobby — including titles like Vinta Sails Slots, Color Game Classic, and Bingo Mini Card — is subject to both our platform rules and the content provider's usage conditions as shown in each game's information panel.
Links or integrations that take you outside jiliz are governed by the destination's own policies. We are not responsible for the content, data practices, or terms of external sites, even when reached from a link on our pages.
You have practical options available to you at any point. Your account dashboard is the first place to check: transaction records, login history, and stored details are all accessible there after you sign in. If something looks wrong — an incorrect name, an outdated contact number, or an entry in your transaction log that does not match what you remember — you can raise a correction request through the support form. We aim to acknowledge account-detail queries promptly and process corrections once identity is confirmed via the verification step shown in your account settings. If you want to understand how a specific piece of data about you is used, or if you want to request that we remove data no longer needed for your account, submit that request through the legal contact path listed in the support section below. Every request is logged with a reference number so you can follow up.
Open your account dashboard after login to see transaction history, session records, and stored personal details. The dashboard reflects the current state of your account without any delay.
If your registered name, phone number, or linked payment details are outdated, use the account settings screen to submit a correction. Verification of identity is required before changes take effect.
For any question about how a specific clause applies to your account, contact our support team via the legal inquiry path. Include your account reference so we can pull the relevant records quickly.
Where local law permits, you may request removal of personal data no longer required for active account purposes. Submit this through the legal contact form; we will confirm receipt with a reference number.
For policy questions, account corrections, or data requests, use the channels below. Each route connects you to a team member who can pull your account record and respond to the specific issue you raise. General account help and payment questions can also be handled through the same channels.
Use the inquiry form linked in your account dashboard under Support. Include your account reference and the specific policy clause or data point you are asking about.
Send policy and data requests to our support email address shown in the Contact section of your account dashboard. Responses are sent to the email address registered on your account.
For time-sensitive account questions — including transaction queries related to GCash or Bank Transfer — open the live chat from any page on jiliz. Have your account details ready to speed up the response.
Our approach to data handling is built around what your account actually needs — no more, no less. We collect information to verify your identity, process payments through GCash, PESONet, or Bank Transfer, and maintain session continuity across the devices you use to access the lobby. Cookies are used to keep you signed in and to remember your preferences; you can manage cookie settings through your browser at any time. Account security relies on the verification steps shown in your account settings, and we encourage you to review those steps regularly. Data retention periods correspond to account status: active account data is held while your account is open; post-closure retention follows the period required by applicable regulations and is stated in the account closure confirmation we send you.
We collect only what is needed for account creation, payment processing, and session continuity. The specific fields collected are shown at each step of the account and payment flow.
Cookies keep your session active and remember your last lobby position across devices. Browser-level cookie controls let you adjust or clear these at any time without affecting your account data.
Security measures for your account — including verification steps — are shown in your account settings screen. Review and update these whenever you change a registered device or payment method.
Data is retained while your account is active. After account closure, the retention period and deletion timeline are stated in the confirmation message sent to your registered contact. Requests for early deletion follow the process in the rights section above.
These are the questions we see most often from people reviewing the jiliz legal policy. If your question is not here, use the legal inquiry form in your account dashboard.
Access to jiliz depends on local law and eligible regions. If jiliz is accessible where you are, this policy applies in full. We do not make legal certainty claims about any specific jurisdiction — check the eligibility notice shown during account registration.
Sign in to your account and open the dashboard. Your stored profile details, transaction records, and session history are all visible there. For a more detailed breakdown of data categories held, submit a request through the legal inquiry form with your account reference.
Yes. Go to account settings after login, locate the personal details section, and submit a correction. Identity verification is required before the change takes effect — the exact step is shown on the correction screen itself.
After closure, we retain data for the period required under applicable regulations. The specific retention window is stated in the account closure confirmation sent to your registered contact. You can also request early deletion through the legal inquiry form where local law permits.
Open your transaction history in the account dashboard to check the recorded amount and status. If there is a discrepancy between what GCash shows and what your jiliz wallet reflects, contact support via live chat with your GCash reference number ready.
Material changes to this policy are flagged in your account notifications area. The version in effect during your session is always the governing one. Continuing to use jiliz after a policy update is treated as acceptance of the revised terms.