Live / App
This page covers every money operation your jiliz account supports — from adding funds to pulling winnings back to your wallet. You will find GCash, Maya, GrabPay, PESONet, and Bank Transfer here, each accessible from the Cashier section once you are logged in.
Adding funds starts from one place: the Cashier tab inside your jiliz account. We support GCash, Maya, GrabPay, PESONet, and Bank Transfer — the exact options visible to you depend on your account region and verification status, so always check what is listed in your own Cashier before starti
Log into your jiliz account and tap Cashier from the account menu. All active deposit channels will be listed there. Do not use payment details from third-party sources — only the fields shown in your Cashier are current and valid.
Choose GCash, Maya, GrabPay, PESONet or Bank Transfer from the list. Each channel shows the minimum amount and any wallet-linking step required. Follow the on-screen prompt specific to the channel you selected.
Type the amount you want to add, review the summary screen, then authorize the payment in your e-wallet or banking app. Keep both apps open until you see the confirmation notice. Do not submit the same transaction twice.
Once the payment provider confirms receipt, the amount is added straight to your jiliz wallet. Check the balance counter at the top of the lobby screen. If the update is delayed, Transaction History will show the pending status.
When you are ready to withdraw, go to Cashier and select the Withdraw tab. The channels available for withdrawal mirror those you used to deposit — GCash, Maya, Bank Transfer and PESONet are the standard routes, subject to your account's verification tier.
From Cashier, tap Withdraw. You will see the channels cleared for your account. If a channel you expect is missing, your account may need an additional verification step first — check the Verification section in account settings.
Select GCash, Maya, Bank Transfer or PESONet, then enter your registered wallet number or account details. The destination must match the name on your jiliz account. Type the amount and review the summary before confirming.
Some withdrawal amounts trigger an extra identity check. If a verification prompt appears, complete it before re-submitting. This is an account security step we apply to protect your balance — it is not a delay penalty.
After submitting, your withdrawal shows as Pending in Transaction History. The status updates to Processed once the channel confirms. If it stays Pending beyond the window shown at submission, open a support ticket with the reference number.
Verification is not a roadblock — it is the step that unlocks full withdrawal access and keeps your balance protected from unauthorized claims. The jiliz verification process asks for a government-issued photo ID and, in some cases, a proof of wallet ownership such as a screenshot of your r
Log in and go to Account Settings, then tap Verification. You will see which documents are required and which have already been accepted. Upload only clear, unedited images — blurry submissions are returned for resubmission.
A valid Philippine government-issued ID is the primary document. The name on the ID must match the name registered on your jiliz account exactly. Expired documents are not accepted — check the expiry date before uploading.
For GCash or Maya withdrawals, a verification step may ask you to confirm the wallet belongs to you. A screenshot showing your registered name and account number on the e-wallet app is the standard evidence accepted.
Verification status is shown live in Account Settings. Once approved, your Cashier unlocks the full withdraw range. If a document is rejected, the reason is noted there — resubmit the corrected file without opening a new request.
Every deposit and withdrawal processed through your jiliz account generates a reference entry in Transaction History. Matching that entry against your GCash, Maya, or bank statement is the fastest way to resolve any balance question. The reference number shown in Transaction History is the same string your payment provider recorded on their end — keep it available whenever you raise a support request.
Each transaction row in Transaction History carries a unique reference number generated at the moment the request was created. Copy this number before contacting support. Your GCash or Maya transaction ID and the jiliz reference are both needed to trace a payment across systems.
Pending means the payment channel has acknowledged the request but not yet settled it. Processed confirms both sides completed. Failed indicates the transaction did not move money — no deduction occurred on a failed deposit. Check the status label before assuming a duplicate submission is needed.
Transaction History stores a date-stamped log of every Cashier action on your account. You can filter by type — deposits, withdrawals, adjustments — and by date range. Use this view when reconciling your GCash or bank statement against your jiliz wallet balance over any period.
Save a screenshot of the jiliz Transaction History row and the corresponding confirmation from your e-wallet or bank app for each transaction you complete. Support needs both to investigate a mismatch. Wallet notifications disappear from some apps after a few days — capture them promptly.
Account and transaction security on jiliz works across four areas: site authenticity, identity matching, wallet ownership confirmation, and an accessible support path for anything that falls outside normal flow. Before entering any payment detail, confirm the address bar shows jiliz — the address does not change for logged-in sessions.
Always verify you are on jiliz before entering your account password or payment details. Bookmark the address after your first login. Phishing pages mimic design but cannot replicate the verified domain — the address bar is your first line of defense before any Cashier session.
Account verification ties your jiliz balance to a confirmed identity. This means only you — the person whose ID was submitted — can authorize withdrawals. If your details change, update them through Account Settings before your next withdrawal request to avoid a mismatch hold.
Withdrawals to GCash, Maya or Bank Transfer are only processed to accounts registered in your name. This protects you from unauthorized fund redirection. If you need to update your linked wallet, the change goes through Account Settings and may trigger a brief re-verification step.
The support channel for banking questions is accessible from the Help section inside your account. When raising a transaction issue, include the reference number from Transaction History and a screenshot of the wallet confirmation. This gives the support team everything needed to investigate without back-and-forth.
The Cashier inside your jiliz account shows each payment channel available to your account region. GCash and Maya are the e-wallet routes most commonly used for quick top-ups. GrabPay is available where linked. PESONet and Bank Transfer cover direct account-to-account movement for those who prefer their bank.
Link your GCash number to your jiliz account from the Cashier. Deposits and withdrawals both route through your registered GCash wallet. The name on GCash must match your jiliz account name to clear verification.
Maya deposits and withdrawals are available from the Cashier once your account is verified. Use the Maya account registered in your own name. Maya confirmation screens are worth saving as evidence for any transaction dispute.
GrabPay is listed in the Cashier where available for your account region. Tap it to see the linking steps. Availability depends on local law and eligible regions — if it is not shown in your Cashier, it is not currently active for your account.
PESONet moves funds between registered bank accounts and your jiliz wallet. It follows interbank settlement schedules, so the timing displayed in the Cashier at submission reflects the banking cycle in effect at that moment — not a fixed window.
Direct Bank Transfer to and from your jiliz account is available for supported Philippine banks. Enter your bank account number and details exactly as registered.
The questions below cover the situations we hear about most from people using the jiliz Cashier. If your question is not here, the Help section inside your account connects you to support with the right context already attached to your case.
Open Transaction History and check the status label for that deposit. If it shows Pending, the GCash network has not yet confirmed settlement — wait for the window displayed at submission. If it shows Failed, no funds left your GCash account. Contact support with the jiliz reference number and your GCash transaction ID if the status does not update.
Withdrawals must go to a wallet registered in your name — the same name on your jiliz account. You can update your linked GCash number in Account Settings, but a re-verification step is required before the new number is cleared for withdrawals. Using someone else's wallet is not permitted.
Minimum amounts are shown live inside the Cashier for each channel — they vary by payment method and account tier. We do not publish a universal minimum here because limits are subject to change. Always check the Cashier screen for the current figure before entering an amount.
First check if a verification prompt is waiting in Account Settings — an outstanding document request will hold any withdrawal. If verification is complete, note the reference number from Transaction History and open a support ticket. Include the reference number and a screenshot of the Pending row so support can trace it quickly.
Yes. Account verification is required before withdrawals are processed. The Verification section in Account Settings lists which documents are outstanding. Submit a valid Philippine government-issued ID and, where prompted, a confirmation of your GCash or Maya wallet ownership. Verification status updates on the same screen once reviewed.
Bank Transfer is available for both deposits and withdrawals on eligible accounts. The destination account must be registered in your name and must match the details on your jiliz account. PESONet and Bank Transfer both follow interbank schedules — the timeline shown in the Cashier at the time of submission is the operative estimate for that transaction.